Not signed up for E-Teller? Click here to learn how. If you do not see your problem listed above or if you are having trouble with the solution send an email to jeremy@greatnwfcu.com. In the subject line put E-Teller Support. E-Teller will not accept my password. [Back to top]
While you are clearing these say Yes or OK to any questions that it asks you. Now try logging into E-Teller.
I forgot my password. Now what? [Back to top] If you have a Password Prompt setup to retrieve your password click on 'Forgot your password' at the login prompt. Type in the answer to your predetermined question and your password will immediately be sent to your email address. If you have not setup a security question you can set this up by logging into your account and clicking Member Options. Click Password Prompt and then enter in the information. If you do not have a Password Prompt setup, call our phone center at 533-9990 or 800-533-8396. A member service representative will reset your password. When you login with the temporary password you will be prompted to change it.
I am getting "Page Cannot Be Displayed" [Back to top] Please make sure all of your windows updates are installed. To better serve you, our services are as up to date as possible. Sometimes errors may occur for members that do not have all of their updates installed. If you are having this problem, please go to http://windowsupdate.microsoft.com and follow the instructions there. If the problem still persists, please contact us at 533-9990 or 800-533-8396.
When I'm in E-Teller I have to scroll back and forth to see the whole screen. [Back to top] For E-Teller and most other websites it is recommended that you change your screen resolution to 1024x768 or higher. (The following steps are for MS Windows users. For MAC instructions click here):
If you feel that the text is too small for you:
When I get out of my account and then try to log back in it locks me out. [Back to top] When logging out of E-Teller be sure to click Sign Out at the top of the screen. This will ensure that you can return immediately to your account if you wish to do so. Otherwise you will have to wait 20 minutes to re-login to your account.
How do I cross transfer funds between accounts? [Back to top] When you login to E-Teller click X Transfer on the left side. Now you can choose the suffix and account you want to transfer from and to. Note: Both accounts need to be setup for cross account transfers. For more information on doing this contact your credit union.
Required specs for MS Windows users [Back to top] Your browser security settings must be set to Medium or lower and your content settings must be set to Medium-High or lower. To do this:
For an internet browser you should employ:
Screen resolution:
Tips for MAC users [Back to top] If you are using MAC OS 9.0 you should use Netscape 7.02 as your internet browser. If you are using MAC OS 10.0 you should use Netscape 7.1 or Safari as your internet browser. (channels.netscape.com/ns/browsers/default.jsp) MAC users should also set their screen resolution to 1024x768 or higher. To do this follow the instructions below: For OS 9 and earlier:
For OS X:
Tips for AOL users [Back to top] After connecting to the internet with AOL, use a browser other than AOL's default browser such as Internet Explorer or Netscape.
Disclaimer: The above instructions are given only as recommendations in order to assist our members in better utilizing our website. In most cases these solutions have helped to resolve the problem. Because of the variety of hardware and software that may or may not be installed in or on your computer Great NorthWest FCU cannot guarantee results. If you are unsure of what you are doing contact a licensed professional before making any changes.
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