Coronavirus and Your Credit Union

Stay up-to-date with all of the ongoing developments here.

Coronavirus (COVID 19) and Your Credit Union

 As you know, we have postponed our Annual Meeting at this time due to ongoing health concerns.  Our number one priority is the safety of our staff and membership. As we follow along with new guidelines and recommendations, we will provide ample notice as to when we may be able to hold our Annual Membership Meeting.

 Along with many other organizations, we are also actively working to deter the spread of coronavirus by taking precautions where possible to protect our members and employees. We want to assure you that we are following the Centers for Disease Control guidelines to appropriately respond to this potential public health threat. These include:

·         Avoiding close contact with people who are sick

·         Avoid touching your eyes, nose and mouth

·         Stay home when you are sick

·         Wash or sanitize your hands often. This is especially important after using an ATM

We have also implemented guidelines for our staff to increase sanitizing efforts in high-touch areas inside all of our branch locations. At this time, we are keeping normal business hours at all branches and our contact center.  We are prepared to address the needs of each branch on a case-by-case basis to combat any potential health concerns. Your credit union accounts are accessible 24/7 via Digital Banking or your Mobile App.

 If possible, we recommend that you utilize your online, mobile and telephone banking as your primary channels to conduct business.

 If you need to:

  • Check your balance

    o  Digital Banking Online

    o   Mobile App

    o  Telephone Banking

  • Deposit a check

    o  Mobile Deposit via Mobile App

    o   Mail

    o   Night Drop available at all branches except Chehalis

    o   ATM deposit with your ATM or Debit Card

  • Get a cashier’s check

    o  If enrolled, you can use Bill Pay to send a check to any business or person within the United States – for free

  • Withdrawal Cash

    o  Use your ATM/Debit card at an ATM

    o  Request cash-back (where allowed) with your Debit Card at point-of-sale

We also understand that the preventative measures enacted by local, state and federal governments, have impacted many of our members’ daily routines and potentially, your income. If you have concerns about a gap in your pay or other financial matters, please talk with us. Depending on your situation, we have many ways we can help meet your needs. The options include:

  • Personal loans

  • Loan modification: In many instances, we can work with you to adjust the terms

  • Loan consolidation: Ask us about options for consolidating debt to make managing your bills easier.

  • We’re here for you during any emergency situation you may be facing. Don’t hesitate to reach out if you need help.

If you have any questions in regards to our online, mobile, telephone banking or any other options, please don’t hesitate to reach out to us. Our Call Center hours are 8:00 AM – 6:00 PM Monday thru Friday and 9:00 AM 1:00 PM on Saturdays.  

Take care of yourself - we’ll see you soon.

Community Interest, Staff HappeningsKarla Petersoncommunity